Revisions. Retakes. Change Requests. Just another nice way of saying, “Somebody screwed up”. 🙂
I’ve talked about this a few times over the years, specifically here and here. It’s worth repeating, though. One of the most important things you can do to ensure a smooth booking experience is to communicate your Change Request Policy to your client BEFORE you start recording. I’ve made some changes to my Change Request Policy since we last talked about it and here they are…
Change Request Policy
“Retakes” (my mistakes) are included at no cost.
“Revisions” (when changes are made to the script after I record it) are charged as follows:
Minor Revisions (one or two words/sentences): are included at no cost
Major Revisions (more than one or two words/sentences): $10 per script change, minimum $50
Complete re-reads of Short-Form Projects (less than 10 minutes): $100
“Performance” Retakes: If you directed the original recording session and want me to re-do lines for performance reasons, you will get one round of Performance Retakes at no cost. Otherwise, they are charged as Major Revisions.
When sending a Change Request; either highlight the original script or list the full sentence to be re-recorded, the sentence before, and the sentence after so I know what the heck I’m talking about.
If applicable, include the time index of the video so I can better match tone and pace.
Please submit all Change Requests within 30 days of receiving the original recording. After 30 days, Change Requests will be charged as per the original rate structure.
TIP OF THE WEEK
Have a comprehensive Change Request Policy on file and send it to your new clients the second they book you for the first time. Heck, feel free to send it before you book the gig if you want. There is nothing wrong with educating and “training” your client, especially if this is their first project. It will demonstrate both your professionalism and your ability to communicate effectively.
NEWS AND NOTES
Tuesday, October 24th-November 9: Going to the Mid-Atlantic Voice Over conference (MAVO) in 2018? How would you like an early-bird discount? Just enter the promo code “MAVODheere” and you will get $25 off your registration fee! Be sure to do it by November 9th @6PM EST to get your discount.
November 1st to December 15th: ACA Enrollment is here!
Tuesday, November 14th: my next Edge Studio “Marketing 201” webinar topic will be ‘Thriving In a Smaller Market City’. Click here to sign up.
Tuesday, November 21st: my next Edge Studio “Business and Money 201” webinar topic will be ‘Managing Your Money’. Click here to sign up.
QUOTE OF THE WEEK
(Explaining the difference between involvement and commitment)
From my village to yours; this is Tom Dheere, The H is Silent, but I’m Not.
Tom Dheere is a 20-year veteran of the voice over industry who has narrated thousands of projects for clients in over a dozen countries. He is also a coach at Edge Studio, voiceover business consultant known as the Voice Over Strategist, and is currently producing the comic book “Agent 1.22”.