Here’s a lesson in great customer service.
Watch this video! https://youtu.be/o-8ciPJfb_M
TIP OF THE WEEK
The situation reminds me that we as voice talents have to engage in good customer service all of the time. We have the potential to make mistakes on a variety of levels: pronunciation errors, incorrect file formatting, and billing boo-boos to name a few. Here are three tips to good customer service.
Respond Quickly. If a client contacts you regarding an issue of some sort, don’t dawdle! Reply ASAP.
Ask Good Questions. Be a good listener and get all the pertinent information before you take action.
Be Positive. A great way to evangelize your clients is to wow them when things get sticky. Take the issue seriously and fix it with a smile!
NEWS AND NOTES
Katherine Kellgren passed away last week. She was an award-winning audio book narrator and a truly lovely person. I only knew her a little bit but she was supremely talented, funny, and classy. Katy will be sorely missed.
There is still time to “Get Your **** Together In 2018” Wednesday, January 17th @7PM EST at Abacus Entertainment! Use the promo code TOMSENTME to get 20% off the ticket price. FYI this promo code is for in-person attendance only. Seating as well as uses of the promo code are limited. Don’t forget that you can attend online or download a recording of the seminar! Click here to sign up.
Tuesday, January 16th @7PM EST: I will be a guest of the Tennessee Voiceover Exchange! The subject: ‘Building a Rate Sheet’. Click here to learn more.
Thursday, January 25th @8PM EST: my next Edge Studio “Marketing 201” webinar topic will be ‘The Sales Funnel’. Click here to sign up.
QUOTE OF THE WEEK
You know, people always talk about rights in this country. I wish we had a bill of responsibilities.
Dean Kamen, inventor
From my village to yours; this is Tom Dheere, The H is Silent, but I’m Not.
Tom Dheere is a 20-year veteran of the voice over industry who has narrated thousands of projects for clients in over a dozen countries. He is also a coach at Edge Studio, voiceover business consultant known as the Voice Over Strategist, and is currently producing the comic book “Agent 1.22”.